When a customer makes contact with us, we strive to comprehend their requirements and assist them by providing various possibilities, ranging from machine selection to machine technical knowledge and other services. We also help them to understand how they can maximize their productivity with minimal cost.
As per the agreement, the Robus engineer will visit the customer’s site prior to the installation process to inspect the machine’s placement and supply a list of needs if there are any. After the machine has been delivered to the customer, the engineer will begin the installation process with a dedicated timeframe. Once the setup is complete, the engineer will offer training to the operator to ensure successful production.
Our service department has a specialized engineer with experience in multiple disciplines such as electrical and mechanical operations. Our approach to providing top-notch after-sales service is focused on ensuring customer satisfaction and delight.